Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and handle your information.
Effective Date: May 25, 2024
At Tramate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated trading platform.
Information We Collect
- Personal identification information (Name, email address, Discord username)
- Account and subscription details
- Usage data, analytics, and trading preferences
- Encrypted API credentials and exchange connection data
- Payment and transaction information (processed securely through our payment partners)
How We Use Your Information
- To provide and maintain our automated trading services
- To process transactions and manage your subscription
- To communicate with you about your account, updates, and our services
- To improve our platform, features, and user experience
- To detect and prevent fraud, abuse, and security threats
- To comply with legal obligations and regulatory requirements
Information Sharing & Disclosure
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with trusted third parties who assist us in operating our platform, conducting our business, or servicing you, provided these parties agree to keep your information confidential. This includes:
- • Payment processors for secure transaction handling
- • Cloud infrastructure providers for data storage and processing
- • Analytics services to improve our platform performance
- • Legal authorities when required by law or to protect our rights
Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption
All sensitive data is encrypted both in transit and at rest using bank-grade encryption.
Access Controls
Strict access controls and authentication measures protect your account.
Monitoring
24/7 security monitoring and threat detection systems.
Infrastructure
Secure cloud infrastructure with regular security audits and updates.
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security practices.
Your Rights & Controls
Account Management
- • Access and review your personal information
- • Update or correct your account details
- • Download your data and trading history
- • Delete your account and associated data
Communication Preferences
- • Opt out of marketing communications
- • Control notification settings
- • Manage email preferences
- • Request communication restrictions
To exercise any of these rights, contact us at privacy@tramate.com or through your account settings.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- • Account data: Retained while your account is active
- • Trading history: 7 years for regulatory compliance
- • Payment records: As required by law and payment processors
- • Support communications: 3 years for quality assurance
Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by email and by posting a notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: