Help Center

Tramate connects to your Discord channels via webhooks and monitors for trading signals. When a signal is detected, our AI parses the message for trade parameters (entry, stop loss, take profit) and automatically executes the trade on your connected exchange within seconds.

We currently support major exchanges including Binance, Bybit, OKX, and KuCoin. More exchanges are added regularly based on user demand. Check your dashboard for the latest list of supported exchanges.

Yes, we use bank-grade encryption to protect your API keys. Keys are encrypted at rest and in transit. We recommend using read-only permissions where possible and never sharing withdrawal permissions. Your funds remain in your exchange account at all times.

Absolutely! You can set maximum position sizes, stop-loss percentages, daily loss limits, and more. Our risk management tools help you control exposure while maintaining automated execution speed.

Our system continuously monitors channel health and will alert you if a connection is lost. You can connect multiple backup channels and set failover rules to ensure uninterrupted signal processing.

Our average execution time from signal detection to trade placement is under 4 seconds. This includes signal parsing, risk validation, and order submission to your exchange via their fastest API endpoints.